Refund policy
We want you to be happy with your purchase. If you receive a product with an issue, you can request an exchange within 3 days of delivery.
Exchange is available if:
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The product is damaged
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The product is defective
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You received the wrong product
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There is another genuine issue
How to Apply for Exchange
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Apply for exchange within 3 days of delivery.
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Submit your exchange request through our Exchange Portal.
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Keep the product unused, unwashed and in its original condition.
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Our pickup partner will collect the product.
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Our quality team will inspect the returned product.
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After approval, we will dispatch the replacement.
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You will receive an email update at every step.
Apply for Exchange:
Exchange Request Portal
Important: Used, washed, damaged, altered, or incomplete products may fail the quality check and may not be eligible for exchange.
Non-Returnable Products
The following products are not eligible for return or exchange:
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Customised / personalised products
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Consumable products, including Coloring Pajamas
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Products that have been used, washed, damaged or altered
Cancellation & Refund
Orders can be cancelled before dispatch. Once approved, the refund will be processed to the original payment method within 7–10 working days.
Need Help?
For exchange requests or any questions, please contact us at: